Delivery & Return Information

Returning or Exchanging Items.

We hope you love what you bought. But in case you did not, we're happy to issue you a quick refund. Your satisfaction is our goal, so our return process is fast and easy!


CACNA store Return Policy

Guest Check Out

  • The following is our return policy for all online purchases:
  • A guest may receive a full refund on merchandise returned within 30 days with the original receipt. After 30 days, we can offer the guest a merchandise credit for the price of the product on the receipt.
  • Without the original receipt, we can offer the guest merchandise or store credit equal to the lowest sale price of the product within the past 30 days.
  • Refunds on purchases originally paid by check will be refunded by check from our Home Office within 10 to 14 days.
  • No returns may be made on any opened recorded music, software, VHS, DVD, recorded Bible product (incl. cassette, CD, or MP3).
  • Defective products may be exchanged for the same product within 30 days of purchase.
  • Clearance items are non-returnable.

Return by Mail
  • Returned merchandise must be in the original condition and include all packaged accessories. Complete the form at the bottom of your original packing list:
  • We are unable to refund the original shipping or return postage charges unless the return is due to our error. We accept returns within 90 days of the shipment date. 
  • Re-package the product including the Merchandise Return Form.
  • Send the package by traceable delivery. For fastest service, be sure the order number is included on the label.
  • We will notify you once we have issued your refund. Your refund will be credited to the original credit card or bank (check) used for the purchase.

How to Return Item(s) by Mail
  • Give us a phone number so we can contact you regarding any issues with your return.
  • Any special instructions for processing your return should be placed in the comments area of the form.
  • Indicate the quantity you are returning in the quantity return (Qty Rtn) space.
  • If you need further assistance with a return, have any problems, questions, or suggestions, please contact Customer Care: admin@cacnastore.net
  • Monday-Friday 8:00 AM-10:00 PM EST, Saturday 9:00 AM-9:00 PM EST
  • E-mail: admin@cacnastore.net

Shipping and handling Charges
  • A $10.00 handling fee will apply to residential handling
  • Once material has been personalized, sales are final unless there is a manufacturer error.
  • Return shipping charges are the responsibility of the customer.
  • If you choose the US Postal Service, we cannot guarantee when your package will arrive or if it will arrive, as there is no way to track the package. Therefore, if you choose US Postal Service shipping for your package, you are responsible for any lost or misplaced shipment. This is the case with the US Postal Service across America.
  • All postage and handling charges are subject to change without notice due to frequent changes and added costs in published and non-published delivery rates, government regulations, rise of fuel prices, rate increases, surcharges, and any other costs beyond our control by FedEx, UPS, or any other carriers.
  • Report order errors immediately. If items must be returned, please ship orders prepaid. No Credit for postage.

Inquiries and Concerns:

  • Please contact Customer Service at admin@cacnastore.net
  • Questions on account status and order processing status can be addressed during regular business hours 8am - 5pm CST. 
  • Hours of operation: 8am–5pm CST Monday-Friday
  • Please send check or money order, NO CASH. No order sent C.O.D.
  • Please print your name, address, telephone number and provide church name ALWAYS INCLUDE YOUR ORDER NUMBER
  • All prices subject to change without notice.
  • Orders requiring 2 or more boxes or packages may arrive at different intervals. 
  • Allow 3 days between boxes.